IT Support Specialist - Guantanamo Bay, Cuba

GCyber is hiring an IT Support Specialist to support the DoD Office of Military Commissions (OMC). This position is located in Guantanamo Bay, Cuba. In this role, you will be responsible for responding to customer requests and troubleshooting and investigating incidents, enabling critically important Military Commissions and Trials in Naval Station Guantanamo Bay (NSGB).

As an IT Support Specialist, you will:

• Document incidents with detailed break‑fix steps and resolution in ticketing system.
• Perform installs, upgrades, and configure customer‑specific hardware and software.
• Perform advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
• Troubleshoot and support Windows operating systems, advanced MS Office product issues, and other IT issues.
• Configure and maintain wireless mobile devices, including but not limited to Blackberries, iPhones and/or iPads.

• Active DoD Top Secret/SCI clearance
• DoD 8570 IAT II certification (e.g., Security+, CND, CCNA‑Security, CySA+, GICSP, GSEC, SSCP)
• BA/BS in related field or equivalent experience.
• 8+ years of professional experience
• Prior systems administration or engineering experience for the DoD required

GCyber is an Equal Opportunity Employer. This means you don’t have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

GCyber is committed to the well‑being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave + Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company‑funded Disability Insurance
• 90% Company‑Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

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