Technology Support Specialist

Position: Technology Support Specialist I

Location:

12926 Gran Bay Pkwy Ste 500, Jacksonville, FL 32258

Bill Rate: ***

IT Field Support Technician – Jacksonville

This team member will support two physical locations in Jacksonville and one unstaffed location in Tallahassee, a 2.5‑to‑3‑hour drive one‑way from Jacksonville. The majority of the 525 customers in Jacksonville are part of an FSO Service Delivery Center (SDC). These customers have unique and complex technology tools that are required to support their work as an SDC to major EY clients.

As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On‑Site Technician

• Microsoft Surface Hubs – Configure settings, including display, audio, and network. Reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity, audio, and video issues for both wired and wireless devices.
• Microsoft Teams Rooms – Troubleshoot connectivity, user interface responsiveness, and meeting control issues; ensure proper network connection.
• Additional technologies – Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, monitors/kiosks).

Technical Responsibilities of an On‑Site Technician

• Provide support to all customers within your coverage location(s) – on‑site, at client engagements, or off‑site.
• Troubleshoot and resolve PC, MAC, application, AV, and network connectivity issues.
• Manage Service Now tickets, prioritize them, and maintain awareness of SLAs.
• Support Microsoft Windows and MAC operating systems.
• Possess working knowledge of Microsoft applications:
  Outlook, Teams, One Drive, Office
  365.
• Manage asset life cycle – shipping, receiving, tracking, and disposal of hardware.
• Provide printer support (installation, configuration, relocation, troubleshooting).
• Assist with event and meeting support, which may occur on‑site or off‑site.
• Occasional travel to support other EY locations, client engagement sites, or off‑site events.
• Provide remote hands support under guidance from the network operations team (ports, cable tracing, hardware reboot, device upgrades).
• Offer VIP/White Glove support.
• Work after‑hours as required.

Interpersonal Skills an On‑Site Technician should have

• Outstanding customer service skills.
• Excellent communication skills.
• Great team mentality.
• Self‑motivated, organized, detail‑oriented, and able to multitask.
• Desire to learn and build a unique career.

Experience Requirements

• 2+ years of on‑site technical support experience or a related degree.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

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