Field Software Engineer​/System Administrator

Field Software Engineer/System Administrator

Requisition

Location:

Jacksonville, FL, US

Work regime:
Full-Time

Kind of contract:
Open Ended Contract

At IBA, we’re not just building technology - we’re shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound:
Protect, Enhance, and Save lives
.

For almost 40 years, we’ve been at the forefront of innovation, developing cutting‑edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

• Proton Therapy– delivering next-generation precision treatment
• Radiopharmaceuticals– supporting oncology care with premium services and equipment
• Dosimetry– ensuring safety and quality in medical equipment
• Industrial Accelerators– advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life‑changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Does Working on high‑end technologies while exploring the world speak to you? Are you a “hands on” Engineer with an excellent team spirit, eager to learn and willing to travel? Then we have an exciting career opportunity for you.

Our team is searching for a Field Service Engineer with skills and passion to care for the full life cycle of our IT and software including:

• IT deployment and clinical operation startup.
• Upgrades and updates for both in‑house software and supporting third party vendors.
• Troubleshooting and resolution of issues.
• Monitoring and maintenance.
• IT obsolescence remediation

Due to the ever‑increasing risks of various attack possibilities from internal and external sources, we set a strong focus on IT security for the proton therapy sites. Your role as a Field Service Engineer with a focus on software and system administration is to execute technical tasks to fulfill our mission. In this position, you are expected to be in the second line of support for Proton Therapy sites around the world.

We’re located in all regions to provide the most efficient support via remote and on‑site support; the travel rate is approximately 30% of your time.

• Travel to proton therapy sites for initial installation of IT equipment, formal software testing, IT maintenance, and performing assessments of the local IT and software infrastructure.
• Be part of a rolling on‑duty helpdesk schedule.
• Analyze system logs and identify potential issues with systems.
• Apply operating system updates and configuration changes.
• Install and configure new hardware and software.
• Develop, deploy and maintain several system administration scripts.
• Produce and maintain procedural documentation.
• Support the R&D teams for informal and formal feature testing.
• Contribute to tools development to improve internal workflows and the monitoring of our installed base.
• Proactively assist with continuous improvement of training materials and delivery of training to other colleagues.
• Document and report interventions and actions undertaken with high levels of detail and accuracy.
• Participating in multidisciplinary projects to improve product and processes using sharing best practices.

And you are also:

• Customer service oriented.
• A team player with strong interpersonal skills that can give and receive feedback in a positive and constructive way.
• Driven, proactive, and hands‑on individual.
• Analytical, able to identify root causes of issues.

Education and experience:

• A Bachelor’s or Master’s degree in Engineering, a superior technician qualification, preferably in IT or Computer Sciences or an equivalent experience.
• You have fluent communication skills in English, oral and written.

Good knowledge of:

• Shell scripting…