Audio Visual Technician

Base pay range: $30.00/hr - $34.00/hr

We are seeking an On‑site Technical Support Technician to provide hands‑on IT and Audio Visual support across a large office environment. The role is fully onsite in Jacksonville, FL, supporting technologies including Surface Hubs, Crestron systems, Microsoft Teams Rooms, Windows & Mac devices, printers, and meeting/set‑up events.

• Configure and support Microsoft Surface Hubs (display, audio, network settings).
• Diagnose and resolve issues with Crestron devices (network connectivity, audio, video, resolution).
• Troubleshoot Microsoft Teams Rooms (connectivity, UI responsiveness, meeting controls).
• Support additional AV and collaboration tools such as Condeco, Barco Click Share, Pano, Polycom, Cisco devices, speakers, cameras, monitors, and kiosks.
• Provide in‑person support for end users on‑site, off‑site, or at client engagement locations.
• Troubleshoot issues across PC, Mac, applications, AV equipment, and network connectivity.
• Manage, prioritize, and resolve Service Now tickets while maintaining SLA awareness.
• Support Windows and macOS operating systems.
• Assist with Microsoft applications (Outlook, Teams, One Drive, Office 365).
• Handle asset management (shipping, receiving, tracking, hardware lifecycle).
• Provide printer installation, configuration, relocation, and troubleshooting.
• Support onsite or off‑site meetings and events.
• Perform remote‑hand support as guided (ports, cable tracing, reboots, upgrades).
• Deliver VIP and white‑glove technical support.
• Provide occasional after‑hours or travel‑based support as needed.

• Excellent communication and teamwork.
• Organized, detail‑oriented, and self‑motivated.
• Ability to multitask and adapt quickly.
• Desire to learn and grow professionally.

• 2+ years of on‑site technical support experience or related technical degree.
• Bachelor’s degree in Computer Science or related field OR equivalent professional experience.

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending accounts
• Life insurance

Mid‑Senior level

Contract

Information Technology

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.