Service Desk & EUC Support Tech

Compucom Staffing

At Compucom Staffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Location:

Jacksonville, FL
, onsite. Work hours will not be consistent but will not cross 8 hours in a day. This role has 2 shifts, rotating between 7am ET to 7pm ET. Ideal candidate must have flexibility.

• Provide business user/desktop/laptop support
• Provide help line and service desk support
• Attend calls on service desk hotline
• Resolve desktop hardware and software issues of client users
• Perform desktop setup/removals (take computers from storage, image and install at the client user desk)
• Walk to client user's desk if required, to resolve the issues
• Make sure that the room with hardware inventory is neat and clean
• Perform desktop moves when users move from one place to another
• Perform Vendor/OEM coordination
• Take inbound phone calls from client users
• Perform asset inventory
• Perform IMAC (Install, Move, Add, and Changes)
• Image new and reimage old equipment

• Minimum 3 to 4+ years of high-level customer service experience and technical background
• Previous experience in Help Desk / Service Desk support
• Vendor Management experience
• CompTIA A+ preferred but not required
• Experienced with Windows 10/11, MAC OS and Citrix
• Must have clear communication and be a self-starter

The rate for this position is between $20.25 - $29.70 per hour
. Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Compucom Staffing
, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. For more information, visit .

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Mid‑Senior level

Full‑time

Information Technology