Client Support Analyst

About Mosai

In March 2025,Forcura, the intelligent workflow management company, and Medalogix, a clinical decision support company, announced that they have combined. Together, the companies will create a leading post-acute care technology platform focused on the advancement of intelligent patient care within home-based care providers and ultimately acrossthe entire healthcare continuum.  to learn more about Mosai.

The Client Support Analyst will deliver an excellent, efficient, and quality support response to every client,everytime.

This team member will identify, investigate, and research user questions and challenges and may refer to technical team members for follow-up.

They’llmaintainan awareness of all product knowledge information and how to use internal resources.

They’llalso train users of the software and work as a teamwhereneeded to resolve an issue.

• Troubleshoot client issues, including collecting details as necessary, and escalation of issues to Team Leads and/or Engineering as necessary to resolve client issues
• Maintain a superior level of service while interpreting andvalidatingtechnical issues, test solutions, follow up, and escalate where necessary
• Manage open tickets to resolve all, meeting our service level agreements (SLAs)
• Follow up and make scheduled call backsto clients where necessary
• Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services
• All other duties related to this position

• High school diploma or equivalency
• 1+ year of work experience in a customer facing role
• Strong organizational skills and attention to details
• Clear and concise communication skills
• Ability to multitask and collaborate with other internal teams
• Excellent verbal and written communication skills
• Must be able to work nights and weekends

• Bachelor’s degree in business or closely related field
• Proficiency in Microsoft Excel and Power Point
• 1 year of Project Management and/or SaaS Implementation experience

This position uses a computer and other office equipment as needed to perform duties.

The in-office noise level in the work environment is typical of that of an office.

Frequent interruptions may beencounteredthroughout the workday.

The employee is required toeitherstandorsit, talk andhearfrequentlyrequired to use repetitivekeyingor hand motions.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Mosai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at  We will make every effort to respond to your request for disability assistance as soon as possible.

Mosai is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.