Production​/Technical Support

Genesis
10 is currently seeking a Production/Technical Support with our client in the financial industry located in Jacksonville, FL. This is a 12+ month contract position.

• Work as an application support analyst primarily supporting the Underwriting application space
• Responsible for Incident Management and conducting proper problem follow-up
• Proactively monitor and manage the production environment
• Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring, etc.
• Improve and or create documentation of support policies and procedures
• Understand the business processes supported by the system
• Support application releases, implementations, upgrades, and/or changes into the environment
• Ensure continuity and quality by owning the resolution of issues across platforms
• Track progress and accelerate as appropriate unless resolution reached
• Ensure that applications and related services are documented and kept current
• Maintain a knowledge base of known defects and issues, process, techniques, etc.
• Take part in production support rotation, and responding and resolving production problems
• Build strong partnership with Development, Infrastructure and platform teams

• 5+ years of experience in development or production support
• 5+ years in following:
  Oracle Database, SQL Server Database, Postgre
  
  SQL, UNIX, Windows, MQ, Mule Soft
• Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up
• Excellent problem solving skills
• Excellent verbal and written communication skills
• Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated
• Autosys (job scheduler)
• SoapUI
• Informatica
• Salesforce

$28.92 - $36.92

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract‑for‑hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid‑market organizations across the full spectrum of industry verticals.

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career‑home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work‑Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.