Manager of Application Engineering - Encompass

Manager of Application Engineering - Encompass

Triad Financial Services, Inc. is a leading provider of financial services and solutions, serving clients nationwide. We are looking for an experienced manager of Encompass Administrators to join the team responsible for the management of design, implementation, and success of our LOS – Encompass. The role includes developing relationships with end users, managing work queues, contributing to technical discussions regarding process implementation, building resources to help end users self‑service, and more.

The ideal candidate is an energetic, highly skilled self‑starter who thrives in a dynamic and fast‑paced environment, takes pride in ownership of projects, can organize cross‑departmental communication, and develop multi‑option strategies for problem resolution. This position requires understanding current state issues, documenting solution requirements, and executing configuration changes in Encompass. It is a hybrid/remote role reporting to the Sr. Director of Implementation and Delivery.

• Provide a customer‑first service and leadership support mentality to internal and external customers with innovative and creative solutions.
• Participate in projects as a subject‑matter expert on business process, system configuration, and support strategy.
• Guide system architecture and devise and communicate options for solving complex issues and requests.
• Build relationships with team members and business stakeholders.
• Identify, troubleshoot, and resolve mortgage technology systems and associated third‑party vendor software problems encountered by system end‑users, other vendors and technology teams.
• Collaborate with cross‑application and cross‑functional teams to analyze requirements, identify solutions, and implement them in the system.
• Coordinate timely reporting of bugs, outages, support questions, and enhancement requests to Mortgage Tech software vendors and communicate progress to end‑users.
• Manage testing, UAT, and production environments and the changes across environments, supporting frequent migrations to Production.
• Support cross‑team testing efforts to ensure solutions meet the needs of the business.
• Contribute to continuous improvement by helping to establish and follow standards, best practices, and policies.
• Remain abreast of current application releases, functionality, and other components and assist with various application‑related management tasks.
• Support implementation of new releases of the software, including impact analysis, regression testing, scheduling, and change management; support change rollout to production, test, training, and development environments.
• Develop a solid understanding of business data and coordinate with business and technology data stakeholders.
• Support internally developed API integration and other third‑party integration with the LOS.
• Maintain the complete document library, build custom documents as needed, and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention.
• Ensure team members follow and enhance standards for testing, analysis, and change management.
• Work with vendors and service providers on integrations and troubleshooting.
• Manage the LOS engineering team, providing guidance, training, support, and corrective action as needed.
• The above is not an all‑inclusive list of duties; other duties may be assigned.

• Minimum 3 years prior management experience leading a successful team of application engineers.
• Knowledge of mortgage loan origination lifecycle is required.
• Minimum 5+ years of technical experience with Encompass LOS as an administrator.
• Prior Encompass TPO Portal Experience preferred.
• Encompass Next Generation platform experience preferred.
• Encompass Admin Certification (Issued by ICE) preferred.
• Excellent verbal, written, and presentation skills at all organization levels.
• Bachelor’s degree in computer science disciplines or equivalent experience.

• Ability to multitask and manage multiple projects concurrently.
• Demonstrated experience implementing complex solutions utilizing Encompass and related applications and services.
• Ability to deal with a wide variety of end users and vendors.
• Exceptional analytical and problem‑solving skills.
• Self‑motivated, capable of working independently and leading a growing team.
• Excellent organizational and time‑management skills.
• Knowledge of Jira and Azure Dev Ops.
• Experience working with Scrum methodology.