Bus Unit Application Support Analyst

Position: Bus Unit Application Support Analyst I
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* Work Location:

** Greenville, Caroline du Sud, États-Unis d'Amérique
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* Hours:

** 40
* * Pay Details:**$25.75 - $41.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
** Line of Business:
** Soutien à la distribution, Clients et Ventes
*
* Job Description:

*** The Business Unit Application Support Analyst I is responsible for maintaining the dialer system used to make collections calls. They will execute the calling strategies that the business dictates, monitor inbound calls to ensure service levels are met, execute text messaging platforms, and complete reporting.
*** Remote
* **
* Schedule:

Monday-Friday 8:00am-5:00pm EST
**** Rotating Saturdays/Sundays every 6 weeks
**** Depth & Scope:
*** Performs work under minimal supervision and may provide coaching to others
* Participates as subject matter expert on strategic initiatives involving system support
* Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
* Identifies ways to customize and enhance current business applications to meet the functional needs of the business
* Assists with test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
* Acts as technical support liaison between system users and IT and/or Vendor answering questions and troubleshooting
* Monitors incoming and clearing system files, investigates and resolves issues as needed
* Provides senior management with insightful and proactive reporting and analysis and various corporate for business line initiatives
* Works cross-functionally as required to drive strategic initiatives, improve processes, and research and resolve issues
* Periodic travel may be required
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* Education & Experience:

*** Associate's degree or progressive work experience in addition to experience below
* 1+ years related experience required
* Effective communications, problem-solving and decision making skills
* Must be able to relate technical solutions to operational issues
* Organization, planning and coordination skills
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* Physical Requirements:

** Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%
* Domestic Travel – Occasional
* International Travel – Never
* Performing sedentary work – Continuous
* Performing multiple tasks – Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds –…