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Technical Support HelpDesk/Support IT Support

SaaS Client Support Engineer

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: Intercontinental Exchange (ICE)
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A financial services company located in Jacksonville, Florida is looking for a Customer Support Specialist. The successful candidate will leverage their technical expertise to assist clients using ICE Mortgage Technology software. Key responsibilities include resolving problems effectively, managing case backlog, and participating in product enhancement processes. The role requires strong customer soft skills, multi-tasking abilities, and familiarity with technical tools.

Prospective candidates should have at least 3 years of customer-facing support experience or a relevant bachelor's degree.
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