Software Compliance Engineer, IT Asset Management

Overview

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting‑edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team‑based environment demonstrating strong problem‑solving and decision‑making abilities and the highest degree of professionalism.

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using Service Now SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

• License Compliance:
  On‑going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance;
  End‑user device, On‑premises and Cloud Infrastructure devices.
• Contracts Review:
  Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
• Audit Support:
  Prepare cost and usage reports for internal and/or vendor audits.
• Operational Improvements:
  Identity opportunities to improve operations via process improvements and/or automation.
• Reporting:
  Generate monthly license position reports, dashboards, and financial summaries.
• SAM Compliance Tooling:
  Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based.
• Software Asset Management Operations:
  Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in Service Now.
• Understand License
  
  Terms:
  
  Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
• Maintain Centralized License Inventory:
  Ensure completeness of software license inventory in a Service Now CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
• Manage Overall License Position and Usage Tracking Strategy:
  Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
• Conduct Regular Audits:
  Regularly assess compliance with license terms, identify any discrepancies and trends.
• Ongoing Compliance Awareness and
  
  Education:
  
  Continue to educate and train staff on software compliance, policies and tools.
• SAM Reporting:
  Continue to develop and maintain core data and metrics in the form of live Service Now Reports and/or dashboards.
• Software Discovery Management:
  Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co‑manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
• Prepare reports for use by ICE management and by external vendors/auditors.

• 3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
• Experience with Service Now SAM Pro, including license workbench and reconciliation jobs.
• Administration of IBM’s ILMT
• Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
• Strong license compliance experience
• Advanced data analysis using excel, excel formulas or other data analysis tools
• Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
• Certifications in SAM (e.g., CSAM, Service Now SAM Pro)
• Strong written and verbal communication skills. Ability to prepare and give presentations
• Ability to multitask and work independently on multiple projects
• Ability to perform well under pressure
• Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

• Working experience on Tanium, Axonius or JAMf
• Service Now Software Discovery Investigations
• Python, Perl or scripting skills
• AI‑driven automation, prompt engineering and LLM integration
• 1+ years CMDB and Hardware Asset Management experience

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.