Analyst, Infrastructure Observability

Role

Analyst, Infrastructure Observability at ICE

ICE seeks a candidate who can multitask in a dynamic, team‑based environment and demonstrate strong problem‑solving, decision‑making, and professionalism.

This role coordinates with IT professionals to monitor a global network infrastructure across offices and data centers. It requires technical proficiency, a proactive attitude, professionalism, and solid communication skills.

• Build, maintain, and support a global log management and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Design monitoring requirements in coordination with development and operations
• Implement and support monitoring solutions across multiple datacenters
• Serve as a point of contact for monitoring across the enterprise

• Bachelor’s degree, preferably in CIS, engineering, or a related discipline
• Knowledge of Linux, Python, Perl, Java scripting languages
• Administration experience with Datadog, Dynatrace, App Dynamics or another APM solution
• Certification in Splunk, ELK, or another logs tool
• Strong data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects

• Experience with performance tuning
• Financial industry expertise
• Change auditing and configuration management

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.