Premise Smart Hands Deployment Specialist

Jacksonville, United States | Posted on 05/01/2025

Support Tech LLC is a dynamic and client-focused technology support and staffing solutions provider. We specialize in delivering high-quality technical talent and comprehensive support services to businesses across various industries. Leveraging cutting-edge technologies like Zoho Recruit, we streamline the recruitment process, ensuring efficient and effective talent acquisition. Our mission is to empower our clients with the right people and the right support, enabling them to achieve their business objectives.

We are seeking a detail-oriented and reliable On-Premise Smart Hands Deployment Specialist to join our team. In this role, you will be responsible for the physical deployment and setup of IT equipment at client sites, with a focus on Windows 11 upgrades and new workstation installations. You will leverage your experience with Datto to monitor upgrade progress and ensure seamless transitions.

This position requires strong technical aptitude, excellent problem-solving skills, and the ability to work independently while adhering to established procedures.

Responsibilities:

• Perform on-site deployment and setup of computer workstations, laptops, and related peripherals. This includes unpacking equipment, connecting cables, and ensuring proper physical installation.
• Execute and monitor Windows 11 upgrades on client workstations utilizing the Datto platform.
• Configure new workstations for remote access, ensuring they are ready for end-users.
• Troubleshoot general IT issues encountered during the deployment process, including hardware malfunctions, software installation problems, and basic network connectivity issues.
• Assist with basic networking tasks related to deployments, such as connecting devices to the network and verifying connectivity.
• Maintain accurate records of deployment activities and report progress as required.
• Adhere to all safety guidelines and procedures while handling and installing equipment.
• Communicate effectively with project managers and other team members regarding deployment status and any challenges encountered.
• Provide basic end-user support related to the newly deployed equipment.

• Proven experience with IT hardware deployment and workstation setup.
• Required: Hands-on experience using the Datto platform for managing and monitoring Windows upgrades and deployments.
• Strong understanding of Windows operating systems, particularly Windows 11.
• Experience configuring workstations for remote access.
• Ability to troubleshoot general IT issues related to deployments, including software and basic networking.
• Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Excellent organizational skills and attention to detail.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively.
• Excellent communication and interpersonal skills.
• Ability to follow instructions and procedures precisely.
• Must be able to lift and move equipment weighing up to 60 pounds.
• Must possess a valid driver's license and have reliable transportation for travel to client sites within the Jacksonville, FL area.

Physical Requirements:

• Ability to lift and carry equipment weighing up to 60 pounds.
• Ability to bend, stoop, and reach as needed for equipment installation.
• Ability to sit or stand for extended periods.

Professional Development:

• Opportunities for training and certifications relevant to the role (e.g., Datto certifications, networking fundamentals).
• Potential for career advancement within the company.
• Exposure to a variety of IT environments and technologies.

Work-Life Balance:

• Relatively consistent daytime work hours, although some flexibility might be required.
• Company-provided vehicle or mileage reimbursement for travel to client sites.

Other Potential Benefits:

• Company-provided laptop and mobile phone.
• Safety equipment and training.
• A supportive and collaborative work environment.