Benefits Manager

North Florida Surgeons is seeking an experienced Benefits Manager to oversee and administer a comprehensive benefits program supporting 1,500+ employees across multiple locations and specialties. This role is responsible for the strategic planning, implementation, compliance, and day-to-day management of all employee benefit programs, ensuring offerings are competitive, compliant, and aligned with organizational goals.

The Benefits Manager will serve as the primary subject-matter expert for employee benefits, acting as a key liaison between employees, leadership, vendors, and brokers while ensuring a high level of service and accuracy.

• Manage all employee benefit programs including medical, dental, vision, HSA/FSA, life, disability, retirement plans, and voluntary benefits
• Lead annual open enrollment planning, communication, execution, and post-enrollment audits
• Evaluate and recommend benefit plan design changes to improve employee experience, cost efficiency, and competitiveness
• Partner with leadership and brokers on benefit strategy, renewals, and vendor negotiations

• Ensure compliance with all applicable federal and state regulations including ERISA, ACA, COBRA, HIPAA, FMLA, and Section 125 requirements
• Oversee reporting and filings (e.g., ACA reporting, 5500 filings, required notices)
• Maintain benefit plan documentation, SPDs, and policies
• Serve as primary contact for benefit vendors, carriers, and third-party administrators
• Manage vendor performance, resolve escalated issues, and ensure service level expectations are met
• Coordinate benefit transitions, implementations, and system integrations

• Act as escalation point for complex benefit issues and employee inquiries
• Develop clear benefit communications, guides, and educational materials
• Support HR and leadership with benefit-related training and guidance

• Ensure accurate benefit data within HRIS and vendor platforms
• Conduct audits to ensure eligibility, deductions, and enrollments are accurate
• Analyze benefit utilization and costs; prepare reports and recommendations for leadership

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 3–5 years of progressive benefits administration experience, preferably in healthcare or a large, complex organization
• Experience supporting 1,000+ employees across multiple locations
• Strong working knowledge of employee benefits regulations and compliance requirements
• Proven experience managing vendors, brokers, and benefit renewals

• Experience in a medical group, healthcare system, or multi-specialty practice
• CEBS, SHRM-CP/SCP, or PHR/SPHR certification
• Experience with HRIS and benefits administration platforms
• Knowledge of self-funded or partially self-funded health plans
• Strong attention to detail and analytical skills
• Excellent communication and employee-service orientation
• Ability to manage multiple deadlines in a fast-paced environment
• High level of discretion and confidentiality
• Collaborative, solution-focused mindset
• Primarily office-based with interaction across clinical and administrative teams
• May require occasional travel between North Florida Surgeons locations