Associate Relations Specialist

Overview

The Associate Relations Specialist supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Monitors Service Now caseload and ensures timely completion of assigned cases
• Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests
• Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations
• Reviews termination requests to ensure process adherence and sound case development
• Processes severance and retention bonus requests, maintaining timely and accurate documentation
• Responds to records requests and other ad hoc employee relations needs
• Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards
• Maintains consistent and complete documentation within the Service Now platform
• Ensures all actions align with North American employment laws, guidelines, and company policies
• Maintain confidentiality of department and associate information according to established practices
• Provides policy interpretation and guidance to associates and leaders as needed
• Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases
• Supports internal initiatives to improve associate relations experience
• Identifies opportunities for process improvement and shares feedback with the Associate Relations team
• Participates in team projects focused on enhancing documentation, workflows, and associate communications
• Perform other duties as required and/or assigned

• Associate s degree in human resources, business or related field or equivalent education and experience
• 4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management
• An associate first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
• Strong organizational and time management skills
• Strong attention to details
• Ability to manage expectations, process and multiple projects simultaneously
• A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
• Ability to work with little supervision and deliver results

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category:
Administration
Position Type:
Full time
Business Unit:
Corporate
Salary Range: $.00 - $.00
Company:
Acosta Employee Holdco LLC
Req