Sr. Analyst

Job Description - Sr. Analyst, Benefits (USA
0003PD)

Who We Are:

As a privately held, U.S.

-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement:

Hybrid

The Senior Benefits Analyst is a strategic HR professional responsible for managing and administering the company’s leave of absence, paid time off, life insurance, and disability programs. This role serves as a primary resource for benefit program administration, leads vendor partnerships, coordinates requests for proposals (RFPs) and leads implementations of new programs, ensures compliance with all applicable laws, develops communications about benefits changes as a result of regulatory changes, and provides expert guidance to employees and managers.

The ideal candidate combines deep technical knowledge, strategic insight, multi-state benefits laws knowledge, COBRA knowledge and strong project management skills to ensure programs are effective, compliant, and aligned with organizational objectives.

Strategic Benefits & Leave Management

• Lead the assessment, design, and implementation of leave of absence, paid time off, life insurance, and disability programs.
• Serve as the primary resource for administering life and disability plans.
• Manage end-to-end processing of life insurance claims, partnering with Life Insurance, Retirement, and COBRA vendors to ensure accurate processing, clear communication, and timely resolution for employees and beneficiaries.
• Analyze program data and trends to identify opportunities for improvement and inform strategic decisions.
• Partner with HR and business leaders to recommend policy updates and enhancements to benefits programs.

Education Assistance Program Management

• Oversee the administration and processing of the company’s Tuition Reimbursement Program, ensuring timely review, approval, and accurate reimbursement processing.
• Maintain program policies, eligibility guidelines, and documentation standards to ensure consistency and compliance.
• Analyze program utilization and costs, providing recommendations to enhance employee experience and program effectiveness.

Union Benefits Administration

• Assist with the implementation, administration, and ongoing oversight of union benefit programs in alignment with collective bargaining agreements.
• Serve as a liaison with benefit vendors to ensure accurate plan setup, eligibility management, and issue resolution.
• Ensure all union benefit programs are administered in accordance with contractual obligations and regulatory requirements.
• Partner with HR, Payroll, and Crowley leadership to support negotiations, program updates, and accurate reporting related to union benefits.
• Manage relationships with leave, disability, and other benefits vendors, monitoring performance and ensuring high-quality service delivery.
• Assist in coordinating RFPs, evaluating vendor proposals, and leading implementation of new benefits programs or enhancements.
• Oversee daily administration of leave and other benefit programs, including tracking, reporting, and recordkeeping, ensuring accuracy and compliance.

Compliance & Policy Management

• Maintain expert knowledge of federal, state, and local leave, disability, and accommodation laws, including FMLA, ADAAA, and applicable local regulations.
• Ensure company policies comply with all legal requirements and reflect HR best practices.
• Lead policy creation and updates, ensuring employees and managers have clear guidance.
• Maintain and update the HR SharePoint site with relevant resources, forms, and policy information.

Employee & Manager Support

• Provide expert guidance to employees and managers on leave, accommodations, paid time off, and life/disability programs.
• Ensure employees understand eligibility requirements, responsibilities, and documentation needed for leaves and benefits.
• Facilitate timely and smooth return-to-work transitions for employees on leave.
• Administer PTO and sick leave programs, including accruals, eligibility rules, carryover limits, and policy compliance across employee populations.
• Research and resolve complex accrual, balance, and eligibility questions; analyze discrepancies and recommend corrective actions.
• Process PTO and sick leave balance adjustments, corrections, and audits to ensure data accuracy and…