Associate Relations Specialist

Associate Relations Specialist – Acosta Group

Apply for the Associate Relations Specialist role at Acosta Group
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The Associate Relations Specialist supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.

• Monitors Service Now caseload and ensures timely completion of assigned cases
• Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests
• Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations
• Review termination requests to ensure process adherence and sound case development
• Process severance and retention bonus requests, maintaining timely and accurate documentation
• Respond to records requests and other ad hoc employee relations needs
• Draft, proof, and finalize employee relations documents with a focus on accuracy and compliance with legal and company policy standards
• Maintain consistent and complete documentation within the Service Now platform
• Ensure all actions align with North American employment laws, guidelines, and company policies
• Maintain confidentiality of department and associate information according to established practices
• Provide policy interpretation and guidance to associates and leaders as needed
• Partner with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases
• Support internal initiatives to improve the associate relations experience
• Identify opportunities for process improvement and share feedback with the Associate Relations team
• Participate in team projects focused on enhancing documentation, workflows, and associate communications
• Perform other duties as required and/or assigned

• Associate’s degree in human resources, business, or related field, or equivalent education and experience
• 4 years of experience in Human Resources with a solid understanding of employee lifecycle processes, employee relations, and performance management
• An associate‑first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to effectively interact with peers, management, teammates, and vendors
• Strong organizational and time‑management skills
• Strong attention to detail
• Ability to manage expectations, processes, and multiple projects simultaneously
• A roll‑up‑your‑sleeves and dive‑in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
• Ability to work with little supervision and deliver results

Acosta, and its subsidiaries, is an Equal Opportunity Employer.

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $.00 - $.00

Company: Acosta Services, Inc.

Req : 19019