Front Office Supervisor; Hotel

Overview

We are hiring a Front Office Supervisor! We are looking for associates and Leaders that have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests; as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards.

Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Many of our supervisors advance in a couple years to Assistant General Manager roles.

• MUST have open availability including nights, weekends and holidays.
• Overnights may be needed in light of business demands and staffing.
• Supervising daily front desk operations across AM, PM, and Overnight shifts
• Being on call and responsible for covering shifts as needed due to call-outs or operational needs
• Supporting and training front desk agents on check-in/check-out procedures, billing accuracy, and guest recovery
• Ensuring compliance with brand standards
• Handling escalated guest concerns and service recovery when management is not on site
• Reviewing reservation accuracy, room moves, rate integrity, and proper documentation in reservation notes, balancing the house
• Attendance monitoring, and communication between shifts
• Provide the highest quality of service to the customer at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages per established procedures
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
• Take reservation requests efficiently
• Answer switchboard in accordance with standards of proper telephone etiquette
• Block rooms and handle special requests
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures

• Previous people management experience a must
• Previous front desk supervisory or leadership experience in a hotel environment
• Strong guest-service, communication, and problem-solving skills
• Experience working with PEP systems
• Ability to lead by example, multitask, and remain professional under pressure

Here are some reasons our associates like working for us:
Benefits (Full Time Associates only). We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Our culture is based on our five Cornerstones and they are what we consider our foundation:
Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.

We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Wage: $19 per hour + EXCELLENT benefits!