Sales Manager

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• Always provide the highest levels of customer service to internal partners and external clients.
• Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communication that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self‑motivation, and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Maintain existing assigned accounts/segments and work diligently to develop new business for the hotel.
• Monitor and manage all aspects of the pre‑event, event, and post‑event details: track, detail and communicate the particulars of each assigned event and group – including but not limited to room blocks, meeting space, special concessions, group history, cut‑off dates, contract clauses, group resumes, event orders (BEOs), billing details, and other integral aspects of groups and events.
• Be willing and able to attend customer functions as needed.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, and understand the conditions and strategies that will maximize released space and room revenue impact.
• Gain knowledge of the hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio‑visual, and other details related to event success.
• Consistently attain sales activity goals and individual revenue goals including proactive and reactive calls, tours and appointments required for this position as outlined by Concord, the RVPSM, and your supervisor.
• Learn and use digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS, sales call process) and understand the hotel’s sales strategies (e.g., Marketing Plan, rates, budgeted goals). Implement these tools and resources to accomplish individual and team goals efficiently.
• Prepare for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
• Work in a unified and collaborative way – fostering teamwork – and embody an entrepreneurial spirit that enables best possible decisions for the hotel and achievement of the team’s overall goals.
• Own your career development and advocate for training and job opportunities that will allow you to continue honing and developing your talents, skills, creativity, and personal and professional growth.
• Carry out any reasonable requests made by Management and seek to comply with company policies and procedures.

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short‑term and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Sales and Business Development

Industries:
Hospitality

$25.32 to $31.64 per hour