Chief Clinical Officer

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Associate Clinical Director will directly supervise and train primary care providers (PCPs) in his/her assigned center. The incumbent in this role is accountable for maximizing overall core model execution, including improving clinical quality, efficiency, outcomes, and clinician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned center, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties (amount dependent on number of direct reports).

The remainder of their time is allocated to leadership responsibilities, including PCP performance, engagement, and building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors, including PCP capacity, market needs, size of centers, patient membership, and Market Clinical Director direction.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Independently provides care for patients with acute and chronic illnesses encountered in the older adult patient.
• Takes full accountability for patient care and outcomes and appropriately seeks consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient.
• Engages with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for Chen Med or not).
• Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs.
• Leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office.
• For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market.
• Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager if the center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. Fills in as needed for center clinical leadership needs, including monitoring daily center census as part of joint center accountability for outcomes.
• Plays an active role in the management of their center and helps cover for other providers who may be out for various reasons. It is also expected that each Lead PCP will take an active role as needed in recruiting patients for the center and recruiting and interviewing additional providers for the company.
• Performs other duties as assigned and modified at manager’s discretion.

Available and Accessible for patients in order to build trust. It is expected that the Lead PCP will make themselves as accessible to their patients as possible by being open and available for walk-in visits and answering phone calls and messages in a timely manner.

Service Orientation — Provides care that they would want for a family member or for themselves to each patient at every interaction.

Evidence Based Medicine — Remains updated on evidence-based medicine, but also recognizes that factors outside of traditional medicine, like lifestyle and nutrition, have a large impact on patient health outcomes. Stays up to date on clinical, nutritional, and lifestyle-based interventions to improve outcomes.

Physician Leadership is integral to good healthcare, so the Lead PCP must be willing to continuously work to develop and improve leadership skills for the benefit of one’s patients, their team, their center, and the company.

Quality — Our patients deserve the highest quality of…