Community Liaison

Overview

Community Liaison at Northeast Florida Healthy Start Coalition

Division/Department:
Coordinated Intake & Referral

• Provider Outreach:
  Responsible for the agency’s provider outreach for the CONNECT program. Oversee the successful implementation of the Universal prenatal/postnatal screen, including provider visits; collection, review and submission of screens for targeted providers; and annual provider trainings.
• Conduct at least 25 weekly contacts with providers.
• Conduct monthly mail outs to at least 30 providers.
• Maintain a comprehensive log of all provider communication, training and visits.
• Update and assist with providing data to public and private maternity care providers and delivery hospitals on screening rates on at least a quarterly basis.
• Create and distribute provider and patient incentives tied to CONNECT as appropriate and as needed.
• Initiate contact with pediatricians.

• Develop provider engagement plan, including activities like monthly updates, provider summits, grand rounds and provider weeks.
• Implement activities to increase prenatal and infant screening and consent to screen rates.
• Provide staff support to the Screening Improvement Task Force (meetings, agendas, minutes).

• Assist with communication activities related to CONNECT (participant profiles, spokespeople, pictures, content for Healthy Start providers’ page).
• Assist with CONNECT correspondence to providers and families.

• All other duties as assigned by the CI&R Director.

• BS or BA in a health, social service or communications field; at least one year experience preferred.
• May substitute one or more years’ experience in a health/social service, education or related field.

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients.
• Experience or strong interest in Maternal and Child Health or non-profit work.
• Must be able to exhibit the following qualities: open minded, excellent organization skills, self-motivated, flexible, friendly and professional demeanor and exceptional attention to detail.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Knowledge of health and human service providers.
• Ability to work flexible traditional and nontraditional hours.
• Ability to establish and maintain effective working relationships with Coalition partner agency staff and the general public.
• Experience in oral and written presentations.
• Knowledge of community resources.
• Professional appearance and demeanor utilizing CONNECT attire.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must be able to communicate effectively and be a team player at the Coalition.
• Must be able to commit to the Coalition vision and be passionate about its mission.
• Requires reliable transportation, travel is required, valid driver’s license, good driving record and automobile insurance.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Non-profit Organizations

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