Medical Scheduler

Medical Office Scheduler (Part-Time)
Healthcare Outcomes Performance Co. (HOPCo) – Jacksonville, FL – Corporate Location

We are a leading orthopedic practice in Northeast Florida. Our corporate headquarters team seeks a detail‑oriented, customer‑focused Medical Office Scheduler to coordinate patient appointments, verify insurance, and support physicians and clinical teams.

• Schedule clinic appointments and follow‑up visits using CPS/GE Centricity and Scheduling Assistant.
• Collect and update patient demographic, insurance, and medical information.
• Verify insurance eligibility at the time of scheduling.
• Process referrals, schedule patients, and import documents into charts.
• Answer and resolve incoming calls, triage messages, and elevate concerns when needed.
• Communicate with referring providers to ensure patients are fully prepared for appointments.
• Collaborate daily with referral coordinators to enhance the patient experience.
• Maintain confidentiality of health records in compliance with HIPAA guidelines.
• Perform other duties as assigned.

• High school diploma/GED or equivalent working knowledge.
• 2+ years in healthcare required; call center experience preferred. Familiarity with CPS/GE Centricity is a plus.
• Knowledge of medical terminology, ICD/CPT coding, HIPAA regulations, and scheduling practices in a clinical setting.
• Excellent communication, customer service, and organizational skills; strong computer and data entry proficiency.
• Ability to multitask in a fast‑paced environment and demonstrate professionalism, punctuality, and compassionate communication.

Ready to join our team? Submit your application today!