Ancillary Front Office Representative

General Information

Full-Time | Jacksonville, FL – Herschel Location

Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care that changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence and are trusted by thousands of patients each year. Our mission is to provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.

As Southeast Orthopedic Specialists grows, we’re excited to add a Full-Time Ancillary Front Office Representative to our location.

• Competitive health & welfare benefits + HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• PTO, paid holidays, and appreciation events
• …plus, so much more

What You’ll Do

Be the first friendly face patients see and the key to a seamless visit. As a Front Office Representative, you’ll maintain a professional, efficient, and welcoming environment while managing reception, scheduling, insurance, and payments. Your role ensures patients feel cared for from check-in to check-out, while keeping operations running smoothly behind the scenes.

• Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals.
• Collect and verify patient demographics, insurance details, authorizations, and required paperwork.
• Process co-pays, co-insurance, past-due balances, and establish payment plans as needed.
• Accurately complete insurance verifications, explain billing/coverage to patients, and escalate complex cases.
• Schedule follow-ups and confirm referral/authorization requirements.
• Scan and maintain updated patient documentation in the EMR system.
• Balance and close cash drawer daily while maintaining financial accuracy.
• Communicate wait times or delays to patients in a professional, empathetic manner.
• Maintain confidentiality, professionalism, and adherence to HIPAA always.
• Keep the front office organized, clean, and compliant with standard operating procedures.

• High school diploma/GED required; advanced education a plus.
• Minimum 1 year of patient registration or medical office experience.
• Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines.
• Strong customer service skills with the ability to de-escalate frustrated patients.
• Effective communicator with physicians, staff, patients, and families.
• Proficient with Windows-based computer systems and scheduling software.
• Bilingual (English/Spanish) preferred; prior cash-handling experience strongly desired.

Ready to join us? Submit your application today. Be part of a team that values excellence, teamwork, and your career growth. Let’s make a difference—together!

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.