Care Navigator

About Diana Health

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.

The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

• Act as the first line of communication for new and prospective patients
• Respond to incoming phone calls of prospective patients, nurturing leads leveraging the CRM
• Learn about patients’ individual needs and introduce them to the Diana Health care program
• Verify patients insurance benefits and help patients navigate their benefits as they sign up for care
• Introduce and document payment plan options
• Ensure patients have a strong experience by welcoming them to the practice and documenting key preferences in EMR
• Maintain strong communication with obstetrics patients over the course of their care, including proactive outreach at key milestones
• Engage new patients before their first appointment, after their first appointment, and after their third appointment as they begin their care journey
• Support patients to develop and fine tune their care plans and to connect to resources, as needed
• Engage postpartum patients based on clinical protocols and connect patients to relevant resources and providers
• Provide additional support to those patients identified as benefiting from higher touch
• Additional outreach and connection to community resources for those with SDoH
• Additional outreach and check-ins to those with medical risks
• Contribute to the evolution of Diana Health’s prenatal and postpartum care program
• Systematically collect feedback from patient interactions to contribute to continuous improvement initiatives
• Communicate regularly with clinical and administrative leaders in the practice to provide feedback on client needs and preferences
• Help identify and implement changes as necessary

• Bachelor s degree and 2+ years of relevant experience in a customer-facing role, ideally in healthcare
• Excellent communication, interpersonal, and organizational skills
• Strong computer skills; familiarity with EMRs is preferred but not required
• Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid Time Off
• Paid Sick Time
• Paid Parental Leave

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

• Entry level

• Full-time

• Other, Information Technology, and Management
• Industries:
  Hospitals and Health Care

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