Bachelor's Level Care Coordinator - Behavioral Health Care Management

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403b
• PTO
• Paid Holidays
• Flexible Spending Account
• Employee Assistance Program

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

The Care Coordinator with our Behavioral Health Care Management program assists high utilizers who are not effectively connected with the services and supports they need to transition successfully from higher levels of care to effective community-based care. This role focuses on uninsured or underinsured individuals who demonstrate high utilization of acute care services, such as crisis stabilization, inpatient care, and detoxification services.

The Care Coordinator will assess individual’s needs, coordinate a plan of care and/or treatment plan, and conduct outreach to engage individuals referred from inpatient psychiatric facilities, jail, or other community providers.

• Single Point of Accountability:
  Serves as the single entity responsible for the coordination of services, supports, and cross-system collaboration to ensure holistic meeting of the individual’s needs.
• Engagement:
  Builds trust and rapport with individuals by going to them and encouraging the full participation of their natural supports. The care plan will include activities and interventions that utilize these natural support sources.
• Standardized Assessment:
  Uses the LOCUS to determine the appropriate level of care.
• Shared Decision-Making:
  Creates family and person-centered, individualized, strength-based plans of care. The individual's values and preferences are prioritized, with the care coordinator providing options and choices.
• Community-Based Services:
  Ensures that services and supports are provided in inclusive, responsive, accessible, and least restrictive settings that promote community integration.
• Coordination Across Health Care:
  Integrates services across physical health, behavioral health, social services, housing, education, and employment.
• Information Sharing:
  Utilizes releases of information (ROIs) and data sharing agreements, compliant with federal and state laws, to share information among Network Service Providers, natural supports, and system partners involved in the individual’s care.
• Effective Transitions and Warm Hand-Offs:
  Facilitates face-to-face introductions between current providers and the care coordinator. The “warm hand‑off” is both to establish an initial face‑to‑face contact between the individual and the care coordinator and to confer the trust and rapport the individual has developed with the provider to the care coordinator.
• Cultural and Linguistic Competence:
  Demonstrates respect for and builds on the values, preferences, beliefs, culture, and identity of the individual and their community.
• Outcome-Based:
  Ensures care plan goals and strategies are tied to measurable indicators of success, monitors progress, and revises plans as needed.
• Stabilization of Mental Health Symptoms:
  Facilitates stabilization through care coordination, assessment, and outreach.
• Advocacy:
  Advocates for necessary services and resources to implement the care plan or treatment plan, making referrals to community services, coordinating service delivery, and monitoring satisfaction and effectiveness.
• Community-Based Outreach:
  Provides outreach to individuals referred from inpatient psychiatric facilities, jails, etc., and engages them with information about CSC services.
• Regular Contact:
  Maintains regular contact with individuals once they are connected to CSC services, including during psychiatric medical service appointments and as needed to coordinate services.
• Outreach to Service Providers:
  Provides community-based outreach to service providers at crisis points in the system of care to inform them about…