Manager Patient Services

Overview

Full Time Position
The Manager of Patient Services provides 24/7 daily support and management oversight to assigned functional areas within the Patient Services Department. The incumbent fosters a patient- and family-centered approach to identifying and addressing concerns. Supports and coaches staff to serve as liaisons between patients/families and leaders at UF Health Jacksonville. Identifies and presents trends to help improve the quality of patient experience.

Works collaboratively with all departments to identify and drive change throughout the institution. Ensures departmental compliance with core policies, accreditation and regulatory requirements.

The Manager of Patient Services provides 24/7 daily support and management oversight to assigned functional areas within the Patient Services Department. The incumbent fosters a patient- and family-centered approach to identifying and addressing concerns. Supports and coaches staff to serve as liaisons between patients/families and leaders at UF Health Jacksonville. Identifies and presents trends to help improve the quality of patient experience.

Works collaboratively with all departments to identify and drive change throughout the institution. Ensures departmental compliance with core policies, accreditation and regulatory requirements.

Required

Education:

Bachelor s Degree

Preferred Education: Master s Degree

Necessary

Skills:

• Excellent customer service skills. Serves as a role model for UF Health Jacksonville s standards of behavior.
• Must display initiative to quickly identify and resolve issues that impact the patient experience.
• Ability to make judgments, exercise diplomacy and tact and to understand the complexities of the organization.
• Ability to identify problems, resolve conflict and administer appropriate service recovery programs.
• Good verbal and written communication skills.
• Good organizational and strong record keeping skills.
• Ability to interact effectively with a wide variety of constituents, including patients, family, physicians, and hospital staff.
• Working knowledge of all Microsoft Office products.
• Proven leadership ability.

Required Licensure/

Certifications:

Certified Patient Experience Professional (CPXP) within twelve (12) months of hire or transfer into the position.

Preferred Licensure/

Certifications:

N/A

Required Experience: 3-5 years Supervisor or management experience in a health care setting AND Customer service experience and/or experience in Regulatory Compliance.

Preferred Experience: N/A

Supervisory responsibilities of 27 employees.

Responsible for annual budget of $