Front Desk Associate

Overview

Front Office Check-In / Check-Out Representative

Coastal Health is a leading provider of quality healthcare services, committed to delivering compassionate, patient-centered care in a supportive and professional environment. We are currently seeking a motivated, reliable, and empathetic Front Office Check-In / Check-Out Representative to join our Next Step team. This role is essential in creating a welcoming, respectful, and non-judgmental experience for patients seeking addiction treatment. The ideal candidate demonstrates patience, discretion, and understanding while maintaining efficiency and accuracy in a fast-paced medical office.

Position Summary

The Front Office Representative plays a vital role in patient engagement by managing check-in and check-out processes, scheduling appointments, collecting payments, and maintaining accurate patient records. This position serves as the first point of contact and helps set the tone for each patient’s care experience.

• Greet and assist patients and visitors in person and over the phone with professionalism, compassion, and discretion
• Create a calm, supportive, and welcoming environment for individuals receiving addiction treatment
• Schedule appointments efficiently to optimize provider availability and treatment room utilization
• Monitor patient flow and communicate delays or concerns to providers as needed
• Answer patient questions clearly while helping reduce anxiety and maintaining confidentiality
• Maintain accurate and up-to-date patient records, including demographic and financial information
• Collect co-pays and balances, and assist patients with billing and payment policies
• Ensure patient privacy and HIPAA compliance at all times
• Assist during patient emergencies by following established office protocols
• Maintain office supplies and coordinate ordering as needed
• Follow all office policies and procedures and suggest improvements when appropriate
• Collaborate with clinical and administrative team members to support office efficiency and patient satisfaction

• High School Diploma or equivalent required
• Minimum of 1 year experience in a medical office or healthcare setting (addiction or behavioral health experience preferred)
• Strong customer service and communication skills
• Demonstrated empathy, patience, and professionalism when working with vulnerable populations
• Ability to multitask, stay organized, and remain calm in a fast-paced environment
• Proficiency in scheduling systems, word processing, and general office software
• Strong attention to detail and time-management skills
• Team-oriented mindset with flexibility and reliability

• Competitive wages
• Health, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) retirement plan
• Up to 3 weeks paid time off
• 7 paid holidays
• Opportunities for career growth and advancement within Coastal Health

At Coastal Health - Next Step, we believe in treating every individual with dignity, respect, and compassion. If you are passionate about helping others and want to grow your career in a meaningful healthcare environment, we encourage you to apply today.