Medical Scheduler

Position Summary

We are seeking a highly organized, professional, and compassionate Medical Scheduler to join our dedicated pain management team. This critical role involves scheduling procedures, follow-up appointments, and coordinating patient care while providing exceptional customer service. The ideal candidate will demonstrate outstanding communication skills, empathy, and discretion, ensuring patients feel supported throughout their treatment journey.

• Schedule patient appointments, including interventional pain procedures, consultations, and follow-up visits.
• Coordinate pre-procedure requirements
  , such as imaging, lab work, or medical clearances.
• Communicate clearly with patients regarding appointment logistics, procedure instructions, and timelines.
• Maintain an organized and accurate scheduling system using the electronic health record (EHR) system.
• Collaborate with providers, nurses, and administrative staff to ensure smooth clinical workflow.
• Handle scheduling changes, cancellations, and rescheduling needs in a prompt and courteous manner.
• Verify insurance authorizations and ensure all necessary documentation is completed prior to scheduled services.
• Address patient questions or concerns with empathy, professionalism, and clarity
  .
• Uphold patient confidentiality in compliance with HIPAA regulations.

• High School Diploma or GED required; associate degree or medical office certification preferred.
• Minimum of 1-2 years of medical scheduling experience, ideally in a specialty clinic such as pain management, orthopedics, or neurology.
• Proficient in electronic health records (EHR); experience with eClinical
  
  Works is a plus.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to interact with patients in a professional, empathetic, and respectful manner.
• Knowledge of medical terminology and insurance pre-authorization processes is a plus.

• Empathy & Compassion – Understands the challenges patients face with chronic pain and communicates with sensitivity.
• Professionalism – Maintains a calm, respectful demeanor with patients and team members.
• Attention to Detail – Ensures accuracy in scheduling and documentation.
• Team Collaboration – Works effectively with both clinical and administrative staff.

• Clinical office setting with standard business hours.
• Occasional need to adjust schedule to accommodate early or late procedures.
• May involve sitting for extended periods and using a computer and phone regularly.