Front Office Representative

Overview

Full-Time | Jacksonville, FL – Southside Location

Join the #1 Orthopedic Team in Northeast Florida. Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine — delivering five-star care that changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.

As Southeast Orthopedic Specialists grows, we’re excited to add a Full-Time Ancillary Front Office Representative to our Location.

Ancillary Front Office Representative — Full-Time

• Competitive health & welfare benefits + HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• PTO, paid holidays, and appreciation events

• Be the first friendly face patients see and the key to a seamless visit. Maintain a professional, efficient, and welcoming environment while managing reception, scheduling, insurance, and payments.
• Ensure patients feel cared for from check-in to check-out, while keeping operations running smoothly behind the scenes.
• Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals.
• Collect and verify patient demographics, insurance details, authorizations, and required paperwork.
• Process co-pays, co-insurance, past-due balances, and establish payment plans as needed.
• Accurately complete insurance verifications, explain billing/coverage to patients, and escalate complex cases.
• Schedule follow-ups and confirm referral/authorization requirements.
• Scan and maintain updated patient documentation in the EMR system.
• Balance and close cash drawer daily while maintaining financial accuracy.
• Communicate wait times or delays to patients in a professional, empathetic manner.
• Maintain confidentiality, professionalism, and adherence to HIPAA at all times.
• Keep the front office organized, clean, and compliant with standard operating procedures.

• High school diploma/GED required
• Minimum 1 year of patient registration or medical office experience
• Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines a plus
• Strong customer service skills with the ability to de-escalate frustrated patients
• Effective communicator with physicians, staff, patients, and families
• Proficient with Windows-based computer systems and scheduling software a plus
• Bilingual (English/Spanish) preferred; prior cash-handling experience strongly desired
• Note:
  
  This description provides basic guidelines; responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve