Patient Services Associate

Responsibilities

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‑office workflows. The PSA greets patients, provides check‑in prior to appointments, collects payments, communicates about waiting times, supports check‑out activities, responds to calls and inquiries, schedules and coordinates appointments, completes insurance verification, and updates patient insurance information to support accurate billing. The PSA also prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team.

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed.

• Schedule new and follow‑up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high‑volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning, and indexing documents into the patient’s medical record.

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

• High school diploma or GED, or equivalent combination of education and experience.

Healthcare

• 2‑3 years recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements preferred.

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high‑stress environment.

We offer comprehensive benefits in a variety of plans to support your health and well‑being. Benefits include medical, dental, vision, life, disability, healthcare FSA, dependent care FSA, HSAs, a 401(k) plan, and an Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company.

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‑affiliated clinicians provide coordinated, compassionate, and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‑based practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.