ASC Medical Office Specialist

Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doingries the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team!

The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the center. The MOS will be responsible for providing non-clinical administrative support to the surgery center, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, entering patient information into the practice’s designated electronic health record, and requesting and collecting copays/outstanding balances at the time of check-in.

To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be a helpful and comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty center.

• Greet patients, family, and visitors.
• Perform patient intake by obtaining and verifying patient demographics and medical insurance information.
• Scan all required information (insurance cards, etc.) as required into the designated system.
• Prepare patients' charts for each day with all required documents.
• Answer phone calls, direct calls to appropriate party/department, return calls, and respond to voicemails tissue.
• Obtain required co-pays/deductibles from patients.
• Scan patient charts for the day after the patient is discharged.
• Check daily for procedures added or cancellations.
• Refer all patients’ financial requests to the center’s business office manager and/or collections department.
• Distribute all incoming faxes to the>
  
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