Customer Service Rep-Brain Wellness Program

Overview

Description:

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections.
• May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Experience Requirements:

• 2 years - Data entry preferred.
• 1 year - Clerical/customer service - ideally in a health care related industry preferred. Third party payors and computer experience for inputting data and reviewing patient demographic material.

Education:

High School Diploma/GED required at time of hire.

Additional duties:

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and a Drugfree Workplace.