Ancillary Front Office Representative

Ancillary Front Office Representative

Location:

Jacksonville, FL – Herschel Location

Employment type:

Full-Time

Company:
Southeast Orthopedic Specialists

Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care, changing lives every day. As the largest private orthopedic practice in Northeast Florida, we set the standard for excellence, trusted by thousands of patients each year. We provide industry‑leading care today while continuing to grow and shape the future of medicine for tomorrow.

We’re adding a Full‑Time Ancillary Front Office Representative to our Jacksonville Herschel Location.

• Competitive health & welfare benefits + HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• PTO, paid holidays, and appreciation events
• And so much more!

• Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals.
• Collect and verify patient demographics, insurance details, authorizations, and required paperwork.
• Process co‑pays, co‑insurance, past‑due balances, and establish payment plans as needed.
• Accurately complete insurance verifications, explain billing/coverage to patients, and elevate complex cases.
• Schedule follow‑ups and confirm referral/authorization requirements.
• Scan and maintain updated patient documentation in the EMR system.
• Balance and close cash drawer daily while maintaining financial accuracy.
• Communicate wait times or delays to patients in a professional, empathetic manner.
• Maintain confidentiality, professionalism, and adherence to HIPAA always.
• Keep the front office organized, clean, and compliant with standard operating procedures.

• High school diploma/GED required; advanced education a plus.
• Minimum 1 year of patient registration or medical office experience.
• Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines.
• Strong customer service skills with the ability to de‑escalate frustrated patients.
• Effective communicator with physicians, staff, patients, and families.
• Proficient with Windows‑based computer systems and scheduling software.
• Bilingual (English/Spanish) preferred; prior cash‑handling experience strongly desired.

Role includes responsibilities, knowledge, skills, abilities, and working conditions that may change as needs evolve.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.