Customer Service Rep- UF Pediatrics - Baymeadows

Overview

Performs clerical functions required to service the needs of the patient, providers, and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Performs accurate registration interviews with direct data entry to facilitate full registration for all new patient appointments and maintain up-to-date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages (electronic, in person, and telephone calls) to the appropriate personnel; makes contacts to other departments, physicians, patients, and other outside organizations as necessary for departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
• Performs cashiering functions related to copayments or other patient payments/collections; may perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

• 2 years experience in data entry preferred.
• 1 year experience in clerical/customer service, ideally in a health‑care related industry; experience with third‑party payors and computer experience for inputting data and reviewing patient demographic material.
• High School Diploma/GED required at time of hire.

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and a Drug‑free Workplace.

Seniority Level: Entry level.

Employment Type:

Full‑time. Job Function:
Other.