Ancillary Front Office Representative

Job Description

Join to apply for the Ancillary Front Office Representative role at Healthcare Outcomes Performance Co. (HOPCo)

At Southeast Orthopedic Specialists
, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part‑time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

• High school diploma/GED or equivalent working knowledge preferred.
• Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Bilingual (English/Spanish) strongly preferred. Previous experience in collecting money is preferred.

• Promptly greets and acknowledges patients.
• Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account.
• Responsible for identifying and collecting co‑payments, co‑insurances and past‑due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters.
• Responsible for accurately completing and interpreting insurance verification and benefits.
• Maintains a clean and organized front office workspace.

The Ancillary Front Office Representative is responsible for completing the pre‑registration, registration, eligibility verification, verification of benefits and pre‑certification/documentation processes which involves communicating with patients, primary care physician offices and insurance companies to ensure that all appropriate demographic and reimbursement information is accurate prior to the patient’s scheduled appointment.

Established in 2001,
Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry‑leading five‑star orthopedic care accessible to as many people as possible.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Administrative
• Industry: Hospitals and Health Care