Child Support Case Processing Analyst

Position: CHILD SUPPORT CASE PROCESSING ANALYST - 73006330
Requisition No: 871665

Agency:
Department of Revenue

Working Title:

CHILD SUPPORT CASE PROCESSING ANALYST
- Pay Plan:
Career Service

Position Number:

Salary: $38,759.88 - $45,004.08 / annually

Posting Closing Date: 03/13/2026

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Analyst (Revenue Specialist II)

Jacksonville

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position is in the Central Locate process of the Child Support Program in Jacksonville. The position performs customer support for child support cases and is an excellent fit for critical thinkers. Problem solving and making decisions based on documentation is a vital part for the position. The duties include:

* Processing of business partner locate and demographic data verification activities.

* Researching, gathering, and analyzing case data to determine next steps.

* Coordinating and communicating with internal and external partners.

* Employing the use of locate tools and sources.

* Making decisions based on case information and providing documentation.

MINIMUM REQUIREMENTS:

* Experience processing information using a computer system

* Experience conducting research and analyzing information to make decisions.
* * Experience communicating with others to gather information.
* SUBSTITUTIONS:

* * Relevant education may substitute on a year for year basis of the required experience.

SPECIAL NOTES:

* All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.

* All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

* Standard workday of 8am - 5pm, Monday through Friday

* This role may be eligible for telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $38,759.88 - $45,004.08 / annually

BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:
Edward Luttrell, , Edwar

SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:
After the Final date to receive applications, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://(Use the "Apply for this Job" box below)..

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center . Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7,…