Eligibility Specialist Ii

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Requisition No: 867878

Agency:
Children and Families

Working Title:

ELIGIBILITY SPECIALIST II -

This is a professional work, responsible for reviewing actions completed by Economic Self‑Sufficiency Specialist I (ESSS I). The primary duty of the incumbent spends the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Unit/

Location:

This position is located at the Roberts Bldg., in Jacksonville.

One or more years’ experience determining eligibility for food stamps, Medicaid and cash assistance is preferred
.

Monitoring and Quality Review: Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.

Administrative: Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.

Training/Policy: Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.

Lobby: This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.

Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.

• State of Florida Employment applications must reflect most current and precious employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview.

Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Assisting and Caring for Others

Providing assistance or personal care to others.

Establishing and Maintaining Relationships

Developing constructive and cooperative working relationships with others.

Judging Qualities of Things, Services, And/or People

Making judgments about or assessing the value, importance, or quality of things or people.

Communicating With Persons Outside Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face‑to‑face, in writing, or via telephone/electronic transfer.

Getting Information Needed to Do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information

Entering, transcribing,…