KYC Modernization Product Management Senior Lead

Citi is optimizing its relationship structure to realize a fully integrated delivery model and partnerships to deliver a remarkable customer experience, all while effectively managing and minimizing risk to our clients and our franchise. With the changing global environment, Citi reprioritized focus on financial crimes, creating a Financial Crimes and Fraud Prevention (FCFP) organization. This fusion will streamline accountability and responsibility for Risk & Control activities and deliver process consistency to protect the firm against emerging financial crime risks.

The Financial Crimes Transformation Team within the FCFP organization supports the delivery and ongoing transformation of the Financial Crimes Program in partnership with multiple functions such as Compliance, Operations, Technology, Risk and multiple stakeholders at all levels of management. This team is responsible for fostering a culture of control and compliance, customer centricity and accountability while leading efforts to manage AML, Sanctions and Ant‑Bribery regulatory, reputational, and operational risks in an efficient and effective manner.

The Product Management Senior Lead is a strategic professional who closely follows latest trends in Anti‑Money Laundering (AML) and Know Your Customer (KYC). This role specifically focuses on the implementation, optimization, and strategic management of the Fenergo Client Lifecycle Management (CLM) platform for the Retail and Wealth customer segments. Excellent communication skills are required to negotiate internally, often at a senior level.

Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular, colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Responsible for resource management and allocation of work within the team/project. This role is pivotal in leveraging Fenergo's capabilities to enhance our Anti‑Money Laundering (AML), Know Your Customer (KYC), and overall regulatory compliance posture.

• Ensures program plans meet business needs as described in the program initiation documents.
• Identifies stakeholders and key organizations and builds and manages relationships, including those with Fenergo and its integration partners.
• Supports planning, directing, and coordination of day‑to‑day activities of running a program or portfolio of programs, with a significant emphasis on Fenergo‑related initiatives.
• Directs the creation of multiple programs of work and manages their alignment to business goals, specifically ensuring effective utilization of the Fenergo CLM platform.
• Leads the identification and drives resolution of issues, including those outside established programs of work, ensuring Fenergo's capabilities are optimally deployed.
• Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program, specifically incorporating Fenergo best practices for CLM.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis, with clear articulation of Fenergo‑related progress and challenges.
• Directs the identification of risks which impact program delivery and ensures mitigation strategies are developed and executed when necessary, especially those related to financial crime exposure and regulatory non‑compliance addressed by Fenergo's solutions.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.

• 10+ years of experience in product or project management within financial services, with significant experience (5+ years) directly focused on financial crimes (AML, KYC, Sanctions) and regulatory compliance.
• Proven expertise in the implementation, customization, or management of the Fenergo Client Lifecycle Management (CLM) platform is highly desirable.
• Deep understanding of Fenergo's solution suite, including its modules for KYC, AML, transaction…