Issue Management Lead Analyst - Vice President - Jacksonville

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

This role will support US Citigold/Citigold Private Client and US Personal Banking in issue management and issue quality reviews.

• Assist in the coordination and comprehensive management of issues with key stakeholders
• Perform issue quality reviews - pre-activation, pre-closure and validation of remediation plans, ensuring compliance with Issue Management Policy, Standards and Procedures
• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
• Support key stakeholders to develop corrective action plans to address identified control gaps or failures
• Facilitate Business / Function Quality Control engagement across the full lifecycle of high priority issue remediations and key remediation programs
• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness

• Minimum of 6-10 years of experience in audit or risk and control background (operational risk, compliance, or other control-related functions) in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Bank's Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior…