Residential Client Advocate

Overview

Since opening our doors in 1926,
Seacoast Bank has embraced a visionary approach to the future while remaining true to our local roots and family values. Based in Stuart, we are one of the largest publicly traded banks headquartered in Florida.

We believe that our greatest assets will always be our people — local bankers who are knowledgeable about the communities we serve and dedicated to providing an exceptional customer experience. We offer exciting and challenging opportunities in an environment that supports diversity, enabling associates across the organization a greater sense of empowerment to create change for the better. This is evident in our American Banker “2020 Best Banks to Work For” and “Best Places to Work for LGBT Equality” by the Human Rights Campaign designations.

The Client Advocate will work with Residential Lenders and their clients from Origination to Closing of the loan file. This includes but is not limited to gathering and reviewing documentation received from the borrower and third parties to meet product and program guidelines. The Client Advocate actively communicates, using all forums i.e. telephone and email, meeting the needs of all stakeholders.

• Performs clerical and administrative duties to include preparing, examining, and following up on customer applications for residential real estate loans.
• Verify & confirm that an application is complete and accurate.
• Review of the process and follow up on any need documents from borrower
• Request and review information from third parties such as Credit, AUS, VOE, etc.
• Must have comprehensive knowledge of FNMA and Freddie Mac guidelines.
• Prepares the file for underwriting, by confirming that documentation provided from the MLO and/or client supports AUS findings and complies with investor requirements.
• Follow up and satisfy any underwriting conditions upon initial loan decision and resubmit loan files for final approval.
• Maintains continual communication links to Residential Loan Officers, applicants and others involved in the transaction as to the status of loan applications, thereby fostering good customer relations and producing smooth and timely real estate processing/closing transactions.
• Accountable for resolution of customer inquiries.
• Must be able to accurately handle detailed instructions under pressure and a higher volume of more complicated issues.
• Carry out other duties as may be required by the Mortgage Operations Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school degree or GED equivalent with general knowledge equivalent to two years of college education and a minimum of two years experience administrative, government loan processing and one year experience in conventional loan processing.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

To perform this job successfully, an individual should have knowledge of Word Processing software and familiarity with computers in order to effectively use the Bank's systems to input and access loan data, and generate loan processing documents accurately and efficiently.

Knowledge of current, generally accepted,…