Associate Manager, Fraud Prevention and Detection

Associate Manager, Fraud Prevention and Detection, Money

Operations FL - Jacksonville
UT - Cottonwood Heights

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals.

The Associate Manager, Fraud Prevention & Detection is responsible for the day‑to‑day management of Fraud Prevention & Detection Specialists. The team develops, implements, and oversees processes to identify, prevent, and mitigate fraudulent activities within SoFi Member accounts. As a leader, you will analyze fraud patterns and trends to advise management in driving strategic decisions for fraud prevention and detection initiatives.

• Manage day‑to‑day operations and admin activities of the Fraud Prevention & Detection Specialist according to established procedures and time frames
• Collaborate with other departments to resolve issues and proactively minimize losses due to fraud
• Lead a team of fraud prevention agents reviewing transaction alerts, KYC onboarding tasks, lending applications, and ad‑hoc assignments from Risk or Escalations teams
• Establish positive employer‑employee relationships and promote high staff morale, trust and integrity
• Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity
• Conduct team meetings to enhance teamwork and ensure good staff morale
• Communicate significant issues to Senior Fraud Management and recommend actions when problems are identified
• Interact with customers, partners, and external vendors/banks, exercising exceptional communication skills
• Ensure compliance with departmental standards to increase productivity and customer satisfaction
• Partner with member‑facing teams to ensure clear communication and understanding of fraud referrals and policies
• Handle any special projects as assigned by management

• 2+ years of fraud prevention and detection experience in banking, financial services, or related industries
• 1+ year of people‑management experience (highly preferred)
• Proven experience in call‑center customer service
• Knowledge of check, ACH, wire, debit/credit card and other payment channel operating rules
• Working knowledge of bank operations, fraud industry trends & best practices, and federal & state banking regulations
• Excellent time‑management, interpersonal, communication, and stakeholder‑engagement skills
• Strong problem‑solving skills and ability to apply sound judgment consistently
• Detail‑oriented, process‑oriented approach

The base pay range for this role is $80,000.00 – $, paid annually. This role is also eligible for a bonus and competitive benefits. For comprehensive benefits information, visit the Benefits at So Fi page.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, or any other protected class. SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with disabilities.