Collector I​/II

Position Overview

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector to join our growing team.

Essential Functions:

* Generate high volume of outbound calls to early stage delinquent borrowers

* Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.

* Determine the reason for non-payment

* Document mortgage collection systems with all activities and communications

* Send Notice of Defaults (NODs) to customers when required

* Send letters to customers with pending post-dated payments

* Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)

* Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as;
Reverse Search, White pages,  etc.

* Process mortgage payments in accordance with established guidelines

* Follow all company and departmental policies and procedures

* Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices

* Consistently meet or exceed monthly goals

* Be flexible with their time and schedule in order to meet the needs of the business

* Perform other duties that may be assigned by supervisor

Minimum Qualifications:

* High School diploma or equivalent

* Solid PC skills

* Analytical and problem-solving skills and attention to detail

* Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences

* Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions

* Knowledge of Billing and Collections procedures

* Must be goal oriented

* At least 1 year of telephone customer contact experience

* Ability to present a professional image to customers, coworkers and external contacts

* Excellent verbal and written skills to communicate and negotiate with parties

* Ability to prioritize multiple tasks and work well under deadlines

* Knowledge of federal regulations and the Fair Debt Collection Practices Act

* Patience and ability to manage stress

* MSP experience is a plus

* High school diploma or GED

Physical Demand:

* Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

* Must be able to talk, listen and speak clearly on telephone