Fraud Prevention and Detection Specialist, Lending

Fraud Prevention and Detection Specialist, Lending

Join SoFi as a Fraud Prevention and Detection Specialist. Your pay will be based on skills and experience.
Base pay range: $18.00/hr - $34.00/hr

We are a next‑generation financial services company changing how people think about personal finance. As part of our Fraud Operations team you will review credit card account openings, fraud referrals, and transactional activity across checking/savings, credit card, and investment products. You’ll handle inbound/outbound calls, analyze fraudulent activity, and advise management on strategic decisions.

• Conduct thorough reviews and inquiries on identified suspicious Member accounts within specified systems
• Complete inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and take appropriate action based on results
• Analyze and review potentially fraudulent activity to minimize loss to the organization and members
• Coordinate cross‑functional communication to resolve fraud situations and provide recommendations
• Assist in the development, maintenance and implementation of regulatory policies and procedures to detect and prevent fraud
• Interact with members reporting fraudulent activity
• Review Member accounts for potential fraudulent activity
• Compile information from multiple channels to determine which accounts need to be restricted and which departments to contact
• Enter and maintain accurate case detail notes for all alerts and report type of fraud
• Provide escalation and updates to the supervisor regarding alerts worked
• Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners and external vendors/banks
• Ensure compliance with departmental standards to increase production and enhance member satisfaction
• Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating fiscal controls
• Handle any special projects as assigned by the fraud management team

• 1+ years experience in banking, financial services, and/or related industries preferred
• Knowledge of personal loan product preferred
• Outstanding time‑management and interpersonal skills and ability to work with all levels of the organization
• Ability to establish peer relationships and communicate effectively with cross‑functional and external teams
• Proficiency in Microsoft Office products
• Excellent written and verbal communication skills
• Ability to apply sound judgment, solve problems, and determine fraudulent activity consistently
• Detail‑oriented and process‑oriented approach
• Accepts responsibility, ownership, and accountability for work results
• Finds a high‑volume, dynamic, and team‑focused environment engaging
• Ability to organize and prioritize workload
• High school diploma or equivalent required
• Availability to work flexible hours, including weekends

To view all of our comprehensive and competitive benefits, visit our Benefits at So Fi page.

SoFi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, disability, marital status, domestic partnership status, sexual orientation, genetic information, military/veteran status, or any other basis prohibited by law. We consider qualified applicants with arrest and conviction records and offer reasonable accommodations to candidates with disabilities.

Not Applicable

Full‑time

Management and Manufacturing

Internal employees:
If you are a current employee, please navigate to our internal job board to apply.