Cherry Point Depot Customer Support Engineer; P3; Onsite

Date Posted:

Country: United States of America

Location: PW732: FRCSE JAX Wasp St , Jacksonville, FL, 32212 USA

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance: None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight‑knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

This position isin Military Engines Customer Support Engineering for the F135 Engine that supports the F35 aircraft. This position is within Pratt & Whitney’s military engine sustainment organization and located in Cherry Point, NC. This is a Customer Support Engineering position and will act as a primary interface with the depot production operations organization for the maintenance, overhaul, repair, and remanufacture of F135 engines.

Internal interfaces hardware Customer Support Engineers, Depot Network Customer Support Engineers, Component Integrated Product Teams, Logistics Program Management, Program Office, OpX, Quality, Support Equipment, and Fleet Management organizations.

• Operate within cross functional work teams in an environment that supports operations, government customers, and program management.
• A wide variety of daily tasks are to be supported within the following categories:
• Provide CSE support for operations, process, and quality organizational support while providing daily updates for CSE related actions
• Provide support for actions related to manufacturing blueprint review & interpretation for jet engine hardware, problem solving events related to technical data and hardware disposition, and authoring of technical data for jet engine hardware & support equipment
• Support lean manufacturing initiatives that support continuous process improvement, as well as product team technical presentations and cross organization communication, and procedural authoring and updates to improve efficiency
• Support development for proficiency and expertise in Customer Support Engineering (CSE) processes, process authoring, technical dispositions, and SAP EQN System dispositions
• Travel: 10%

• Bachelor’s degree in Engineering/Technical discipline, or bachelor’s degree with experience in related aviation/jet engine field, or 5+ years of comparable prior experience with similar hardware working within depot shop environment OR
• In lieu of Bachelor’s degree, 9+ years of experience in related aviation/jet engine field, or with similar hardware working within depot shop environment OR
• Advanced degree with 3 years of experience
• 5+ years of total professional work experience.
• The ability to obtain and maintain a U.S. government issued security clearance is required.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

• Ability to support multiple depot site locations operations in a fast paced, dynamic, and results-based production environment with strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups
• Technical familiarity with engineering blueprints and the ability to read engineering drawings, or previous experience with military jet engine logistics, repairs, maintenance, or A&P Mechanic certification.
• Proficiency in MS Office resources and SAP familiarity and ability to enter and interrogate data
• A working-knowledge of value stream mapping,…