Project Engineer, Systems Engineer

Work Where You Are Valued - We're Now Hiring for a Project Engineer I!

The Project Engineer 1, is an integral part of the Scarlett Groups technical team, supporting the implementation and maintenance of IT projects for our clients. The role involves hands-on tasks, troubleshooting, and collaborating with senior engineers to deliver exceptional solutions.

• Assist in project planning, execution, and monitoring.
• Work closely with senior engineers to implement project tasks.
• Diagnose and resolve technical issues related to hardware, software, and networks.
• Escalate complex problems to higher-tier engineers when necessary.
• Ensure timely resolution of client issues.
• Maintain accurate records of project activities, configurations, and changes.
• Create detailed technical documentation for clients and internal teams.
• Communicate project updates, milestones, and issues to clients.
• Address inquiries and provide excellent customer service.
• Participate in testing and quality checks for project deliverables.
• Validate functionality, security, and performance.
• Collaborate with senior engineers to improve processes.
• Assist in managing changes to project scope, timelines, and requirements.
• Document change requests and their impact.
• Ensure smooth transitions during project modifications.
• Other duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Certifications such as CCNP, MCSE, Network+, Security+ or equivalent.
• Basic understanding of networking, operating systems, and IT infrastructure.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Eagerness to learn and grow within the MSP environment.

• The work environment for this position is a standard office setting.
• The employee is regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
• The employee must occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.