Program Manager

Join the Corps

Make a difference. In schools. In classrooms. In neighborhoods.

City Year corps members serve full‑time at one of 25 locations across the United States as tutors and mentors, running after‑school programs and leading youth leadership programs.

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The Program Manager is responsible for driving the successful implementation of the Whole School Whole Child service model by building and cultivating strong school partnerships and developing a team of committed, idealistic leaders and school practitioners. The Program Manager plays a crucial role in leading a team of Corps Members through a ten‑month long journey of learning, reflection and service in schools (civic action) that builds Corps Members’ civic capacity and civic identity.

Service Delivery:
Oversee the execution of City Year’s Whole School, Whole Child (WSWC) Tier I supports and Tier 2 interventions.

• Oversee the implementation of whole school and class service: includes instructional support, thematic events, culture and climate
• Provide structure and common understanding of service model between HQ, the site, Corps Members, and service partners
• Create clear, realistic and measurable objectives for accomplishing WSWC goals
• Capture best practices and share with the larger City Year community of practitioners
• Understand and use data from teacher and Corps Member surveys, student, school and district level data and classroom observations to explain trends and identify opportunities to continually improve: interventions, whole school and class service and Corps Member performance

Corps Member Program Delivery:
Guide Corps Members to meet their service performance requirement and leadership development potential

• Use Performance Management tools to set performance expectations, identify strengths and development opportunities and partner with each CM on a development plan to maximize leadership potential
• Ensure Corps Members are committed to student success and equipped to meet City Year standards as practitioners in the schools
• Inspire the team to embrace a culture of power and idealism using City Year leadership tools, team‑building exercises, rituals and best practices
• Help Corps Members develop civic identity by guiding them through a year‑long reflection process
• Support the management of corps member human resources to meet graduation and post‑graduation expectations
• Effectively translate information and messages from various stakeholders (the school, City Year, the Community) to CMs so they understand and are empowered but not overloaded
• Manage, lead and develop Team Leader(s) and teams of young people

Service Partner Management:
Build and Cultivate relationships with key stakeholders to enhance service performance

• Build a strong partnership with school officials including principals and other key decision makers by demonstrating an understanding of the school’s priorities and working collaboratively to craft and implement solutions that leverage Corps Member talent and align with City Year WSWC output, outcome and impact goals
• Maintain a strong presence in school and continually cultivate key relations
• Use student data strategically to gain support for initiatives or interventions
• Coach Corps Members on developing productive partnerships with teachers and other student support staff
• Help cultivate local school district and strategic community relationships to enhance service performance
• Access and leverage community resources in support of the program

• Bachelor’s degree or adequate years of relevant experience
• Experience coaching young people and working with diverse populations
• Experience working in a school setting a plus
• Previous experience working in teams or leading teams to achieve common goals
• Previous experience building successful partnerships to achieve mutually beneficial outcomes
• Strong written and oral communication skills: demonstrated active listening skills
• Strong problem solving, time and project management skills: ability to prioritize projects and tasks, assess and deploy resources
• Willingness to take on new challenges, pursue self‑development and self‑directed learning
• Passion for working with urban youth and developing young leaders. Strong connection to the values of idealism, Integrity, Perseverance, Inclusiveness, Empathy, and Flexibility and passion for National Service, Education Reform and City Year’s Mission

Compensation commensurate with experience. Great benefits including health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.