Customer Service Representative

Benefits:

• 401(k)
• Bonus based on performance
• Opportunity for advancement

Organized. Personable. Detail-Oriented. Does This Sound Like You?

At Handyman Connection
, our Customer Service Representatives (CSRs) are the heart of our business. You’re often the first voice customers hear when they reach out to us, and you play a key role in delivering our brand promise. From scheduling jobs and managing customer relationships to supporting our Craftsmen in the field, this is a fast‑paced, rewarding role where no two days are the same!

We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If you’re someone who thrives in an organized, customer‑driven environment and enjoys helping people, we want to hear from you!

• Answer & Manage Incoming Calls – You’ll be the first point of contact for customers, handling questions, job requests, and appointment scheduling.
• Schedule & Coordinate Jobs – Work with customers and craftsmen to schedule work orders efficiently, ensuring the right craftsman is matched to the right job.
• Outbound Customer Calls (Sales & Follow‑Ups) – Follow up on estimates, incomplete jobs, and customer satisfaction to help convert leads into booked jobs.
• Use Approved Call Scripts – Ensure a consistent and high‑quality brand experience for every customer interaction.
• Track & Maintain Job Scheduling Data – Use Dispatch & Client Tether software to enter accurate customer and job details.
• Handle Customer Service Requests & Complaints – Address customer concerns professionally and efficiently to maintain positive relationships.
• Support Craftsmen & Office Team – Communicate job details to craftsmen in the field, keeping operations running smoothly.
• Keep Data Clean & Organized – Maintain accurate customer records, job notes, and scheduling information to ensure seamless follow‑ups and reporting.
• Meet or Exceed Sales & Customer Satisfaction Goals – Work towards monthly booking goals and customer satisfaction targets that contribute to business success.