Customer Service Specialist

Busy and growing company seeks a career oriented, stable, full time Customer Service Specialist to support our sales department. Successful candidate will be an energetic professional experienced in handling a wide range of administrative and customer support tasks and is able to work independently with little or no supervision, but who likes and gets along well with others. This position is focused on providing exceptional customer service to internal and external customers alike.

While there is not a specific dress code, a neat and tidy appearance is expected (for example jeans are okay, sweats or pajama pants are not).

Fenetex manufactures the very highest quality retractable exterior screens for use on high end residential and commercial applications. We have experienced continuous growth since our inception in 1999 and we're actively reaching new markets across the country as well as beyond our borders. We attribute this success to our on-going commitment to  our products, processes, and people.

Compensation:
Hourly compensation commensurate with experience.

This position is Full Time. Our regular hours are Mon-Fri, 8:30-5:30, with rare but occasional overtime. Job Location is on the West Side. Position includes opportunities for benefits including medical, dental and vision plans, paid time off, 401k with company match (after eligibility periods).

• Customer Interaction:
  • Responding to inquiries, resolving complaints, and providing product or service information.
  • Building rapport and positive relationships with customers.
  • Identifying and understanding customer needs.
• Customer Satisfaction:
  • Ensuring customer satisfaction with products and services.
  • Following up with customers to ensure their needs are met.
  • Escalating issues when necessary.
• Other Duties:
  • Processing orders, returns, and payments.
  • Maintaining accurate customer records.
  • Working with other teams (e.g., marketing, fulfillment) to resolve issues.

• Excellent verbal and written communication skills
• Attention to detail and problem solving skills
• Ability to listen to the customer, and use empathetic statements to de-escalate
• Ability to analyze given situation to provide a “win” for the customer
• Proficient in MS Office and GSheets
• Computer skills and knowledge of office software packages
• Reliable transportation and attendance
• Willingness to “jump in” and contribute to the success of the team and company

Our facility and the surrounding area is a non-smoking environment. Background check will be performed. Please submit your resume, salary requirements, along with two recent work references, and let us know a little about yourself!