Lincoln Customer Service Concierge

Service BDC Representative (Business Development Center) – Full‑Time | Entry‑Level Friendly | Growth‑Focused

Ready to launch your career in a fast‑paced, people‑driven environment? We’re looking for a motivated, tech‑savvy, and energetic Service BDC Representative to join our team. If you’re organized, confident on the phone, and enjoy helping people, this is a great opportunity to build real‑world skills and grow with a strong, established dealership.

• Answer incoming service appointment requests via phone, email, and online scheduling platforms
• Proactively contact customers with open recalls to schedule service appointments
• Coordinate and manage mobile service appointments, including confirmations and follow‑ups
• Provide status updates and maintain clear communication with customers
• Accurately document all appointments, conversations, and customer interactions in our system
• Work closely with the service team to ensure a smooth and positive customer experience

• Strong communication skills (written and verbal)
• Highly organized and comfortable multitasking in a fast‑paced setting
• Tech‑comfortable – able to navigate multiple systems and software platforms
• Friendly, positive, and customer‑focused mindset
• Self‑motivated with a strong work ethic
• Previous customer service experience is a plus, but not required

We believe in developing talent from within. This role is an excellent starting point for long‑term career growth in automotive operations, service management, or leadership. You’ll gain hands‑on experience in customer communication, scheduling strategy, and dealership operations — skills that translate anywhere.

We foster a team‑oriented, high‑energy culture where performance is recognized and advancement is real. If you’re looking for more than “just a job” and want a career path with clear growth potential, we’d love to meet you.

Apply today and start building your future with us.