Ecommerce CX Leader: Multichannel
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-02-28
Listing for:
Forensics Source™
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Technical Support, Customer Service Rep, HelpDesk/Support -
IT/Tech
Ecommerce, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading forensics solutions provider is in search of an experienced Ecommerce Customer Experience Manager to oversee all customer-facing support channels. This role involves leading a team responsible for call center operations, email support, website chat, and social media engagements. The ideal candidate should possess a strong background in customer service management within ecommerce, strategic thinking skills, and a customer-centric approach.
Join us to enhance customer satisfaction and drive company success.
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